Order Processing
We want to do our bit for the environment so we print all our guides on demand to reduce our wastage. We aim to have all orders placed before 2pm on a working day to be printed and dispatched within 2 working days. Orders placed after 2pm may take 3 working days to print and be disptached. Please be aware that weekends and Bank Holidays are not working days.
UK shipping (including Jersey and Guernsey):
- Royal Mail 1st Class (ships in 5-10 working days).
- DHL Tracked (ships in 2-5 working days). This is a signed-for service, so we recommend having DHL deliver to your place of study or work if you are not going to be at home.
Please enter your phone number at checkout for tracking details.
Outside of the UK:
DHL Tracked (ships in 3-10 working days). This is a signed-for service, so we recommend having DHL deliver to your place of study or work if you are not going to be at home. Please enter your phone number at checkout for tracking details. Please note that you as a customer as responsible for any duties or import taxes due on guides which are purchased from overseas.
Please allow an extra one or two days for your guide to arrive over the Christmas and New Year period or around bank holidays.
Please note we cannot guarantee these delivery times, and delivery may take longer. We cannot control Royal Mail or DHL once your order is passed to them and regrettably cannot offer compensation if delivery is delayed for reasons outside our control. Our delivery policy is set out in full at lawanswered.com/terms-and-conditions.